Storage Support and Professional Services

Storage Support and Professional Services

WARP Mechanics is focused on assisting companies streamline their storage infrastructure, and offers the full range of service and support, and free pre-sales consulting.

Bronze

  • Factory warranty 1yr; 90 days business hours via phone; 1yr email
  • Good for PoCs/pilots, and extremely self-sufficient customers like large HPC shops

Silver

  • Factory warranty 1yr; business hours via email/phone; same business day SLA to respond
  • Good for non-critical production systems or small price-sensitive customers

Gold

  • Factory warranty 1yr w/ adv. replacement via next day shipping; 7×24 email/phone; 4hr response SLA
  • Good for “important” business systems at SMB/SME thru Fortune 100 scale Enterprise

Platinum

  • Everything included in Gold, but add:
  • Full on-site cold spares kit, named support team, direct call to WARP personnel as well as toll free number

WARP IT Complete

  • Add flat rate Professional Services to support package, and WARP will perform day-to-day tasks such as:
  • Storage migrations, upgrades, provisioning, and more